Check out these frequently asked questions.
Do you offer free shipping?
We do not offer free shipping, we ship USPS Ground Advantage or USPS Priority Mail.
When will I get my order?
Standard shipping varies based on your location; a tracking number will be included in a follow up email so you can follow your package. Please allow for 1-2 business days for the order to process before being shipped (though we'll try our best to get the order out as quickly as possible!).
Do you ship outside of the US?
Our site currently only ships within the US, though please contact us if you'd like to arrange shipping outside of the US and we'll try our best to accommodate!
I haven't received my order yet, what should I do?
Please contact us with any questions or concerns! If you haven’t received a confirmation email within 1 business day please contact us for the tracking number. Occasionally, the shipping company (UPS, USPS, FedEx) may take up to 1 business day to update tracking information.
I made a mistake in my order, what should I do?
No worries! Contact us as quickly as possible and we’ll try and get the mistake corrected. Since we try as hard as possible to get your order out quickly, the faster we receive the correction the better chance we have of correcting it. If your order has already shipped, we aren't able to alter the order.
What is your return/exchange policy?
Returns are accepted for defective and non-defective products.Within a 14-day window from the date of purchase. For non-defective products, there will be a 15% restocking fee. No fee for defective products. Exchanges of products are allowed, with a 15% restocking fee. For returns by mail, please contact us, and we will send you a return shipping label free of charge.
How much mineral soak should I use?
We recommend anywhere from a half cup to a full cup of Mike’s Recovery Mineral Soak for a normal sized bath. Feeling extra exhausted? Lean towards the full cup. Have a really big bathtub? You might need a tad more.
Should I use your soaks if I'm pregnant or nursing?
Congratulations on the little one! Unfortunately, because of the potency and purity of the essential oils we use, you should not use our Mineral Soaks while pregnant or nursing.
Can my child use your mineral soaks?
Because of the potency and purity of the essential oils we use, our Mineral Soaks are currently for adults only.
Is there a Mike's Recovery store near me?
Maybe! Do you live in Las Vegas or are you planning to visit any time soon? We now have a location in Downtown Las Vegas! Visit our "Contact Us" page for directions or find us at 1028 Fremont St. Suite 174, Las Vegas, NV 89101!
Does Mike's Recovery accept bulk or wholesale orders?
We do! Please contact us for more information on pricing, ordering, and fulfillment.
I still have a question!
We have an answer! Contact us and we'd be happy to provide you with any info you need!